Privacy Policy & Terms of Service

1. Information We Collect

We may collect the following information when you interact with BuyCellCleveland:

• Personal details (name, phone number, email, address)
• Employment and income details for lease-to-own qualification
• Banking information (account details, deposit activity, verification data)
• Device selections, purchase history, and approval details
• Payment and billing information
• Communications (texts, emails, phone calls)
• Technical information (IP address, device information, browser type)

2. How We Use Your Information

Your information may be used to:

• Process and evaluate lease-to-own applications
• Verify banking activity, income, and account ownership
• Contact you regarding your application or purchase
• Deliver products and services you request
• Prevent fraud and ensure account security
• Improve our services and customer experience
• Comply with legal and regulatory requirements

3. Consent to Contact (TCPA Compliance)

By providing your phone number, you agree that BuyCellCleveland may contact you via call, SMS, or prerecorded messages regarding your application, approvals, payments, or account status. Consent is not a condition of purchase. Message and data rates may apply.

4. Data Sharing

We do not sell your personal data. We may share information with:

4.1 Financing Partners & Financial Institutions

We work with third-party financing partners and banks to process your lease-to-own application, verify information, and manage payments.

4.2 Use of Plaid for Bank Verification (Required Disclosure)

To verify your bank account and financial information, we use Plaid Inc. (“Plaid”). When you connect your bank account through our application, you authorize Plaid to access and share your banking data with us.

The financial information Plaid may access includes:

• Account ownership details
• Account numbers and routing numbers
• Account balances
• Deposit history and income patterns
• Transaction data and account activity

By using our services, you authorize Plaid to transfer, store, and process your data according to the Plaid Privacy Policy:
https://plaid.com/legal/#end-user-privacy-policy

4.3 Service Providers

We may share your information with service providers who help us operate our business, including:

• Payment processors
• Shipping and delivery partners
• Customer support tools
• Email and text message platforms
• Marketing and analytics services
• Fraud detection and identity verification services

4.4 Legal Compliance

We may disclose information if required by law, legal process, or government request.

5. Data Security

We use industry-standard safeguards such as encryption, secure servers, and restricted access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Request corrections or deletion
• Opt out of marketing communications

To exercise these rights, contact us at: [email protected].

7. Terms of Service

Eligibility

You must be 18 years or older to apply or purchase. Providing false information may result in denial, device lockout, repossession, or legal action.

Payments

All down payments are non-refundable unless required by law. Missed payments may result in device lockout, repossession, service interruption, or additional fees.

Device Condition

Devices may be new or certified pre-owned. Warranties cover manufacturer defects only and exclude accidental or physical damage.

Limitation of Liability

To the fullest extent permitted by law, BuyCellCleveland is not liable for indirect, incidental, punitive, or consequential damages. Our total liability is limited to the amount you paid for the product or service.

Dispute Resolution & Arbitration

Before taking legal action, you agree to attempt to resolve disputes informally. If unresolved, disputes must be resolved through binding arbitration in Parma Heights, Ohio. You waive the right to participate in class actions.

8. Changes to This Policy

We may update this Policy periodically. Continued use of our services indicates acceptance of updated terms.

9. Contact Us

BuyCellCleveland
6571 Pearl Road
Parma Heights, Ohio
Email: [email protected]