Privacy Policy & Terms of Service

1. Information We Collect

We may collect the following information when you interact with BuyCellCleveland:

• Personal details (name, phone number, email)
• Employment and income details for lease-to-own qualification
• Device and purchase details
• Payment and billing information
• Communications (texts, emails, phone calls)

2. How We Use Your Information

Your information may be used to:

• Process and evaluate lease-to-own applications
• Contact you regarding your application or purchase
• Deliver products and services you request
• Comply with legal and regulatory requirements
• Improve our services and prevent fraud

3. Consent to Contact (TCPA Compliance)

By providing your phone number, you agree that BuyCellCleveland may contact you via call, SMS, or prerecorded messages regarding your application or account. Consent is not a condition of purchase. Message and data rates may apply.

4. Data Sharing

We do not sell your personal data. We may share information with:

• Financing/lease partners who help process your application
• Service providers (payment processors, shipping providers, CRM software)
• Legal authorities if required by law

5. Data Security

We use industry-standard safeguards (encryption, secure servers, restricted access) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of your data
• Request corrections or deletion of your data
• Opt out of marketing communications

To exercise these rights, contact us at [email protected].

7. Terms of Service

Eligibility

Customers must be 18 years or older to lease or purchase a device. Providing false information may result in denial of service, repossession, or legal action.

Payments

All down payments are non-refundable unless required by law. Missed payments may result in service interruption, device lockout, repossession, or legal action.

Device Condition

Devices may be new or certified pre-owned. Warranty coverage is limited to defects, not misuse or physical damage.

Limitation of Liability

To the fullest extent permitted by law, BuyCellCleveland is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for the product or service.

Dispute Resolution & Arbitration

Any dispute must first be attempted to be resolved informally with us. If unresolved, disputes will be resolved exclusively through binding arbitration in Parma Heights, Ohio, rather than in court. You waive the right to participate in class actions.

8. Changes to This Policy

We may update this Policy from time to time. Continued use of our services constitutes acceptance of any changes.

9. Contact Us

BuyCellCleveland
6571 Pearl Road
Parma Heights, Ohio
Email: [email protected]